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Help center/Guides/Create a DND workflow

Guides

Create a DND workflow

Help and guidance for Create a DND workflow.

Updated July 13, 20262 min read#HighLevel

On this page

Create the Workflow Add the Trigger Add an If Statement Enable DND Activate the Workflow

Note: Depending on your jurisdiction, you may be required to comply with opt-out laws. Always ensure your workflow meets local regulations of both you and the recipient.

#Create the Workflow

From the left sidebar, click Automation > Workflows.
Click + Create Workflow, then choose Start from Scratch (or use a blank workflow template).

#Add the Trigger

Click Add Trigger.
Select the trigger type Customer Replied.
Under Channel, choose SMS.

#

Related articles

How to use LeadConnector/Twilio with BlooioHelp and guidance for How to use LeadConnector/Twilio with Blooio.Send with effects in a workflowHelp and guidance for Send with effects in a workflow.Detect specific responses in a workflowHelp and guidance for Detect specific responses in a workflow.

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On this page

Create the Workflow
Add the Trigger
Add an If Statement
Enable DND
Activate the Workflow

Add an If Statement

Add an If/Else condition node.
Set the condition: Replied Message → Contains Any (comma separated).
Paste the following keywords:

stop, unsubscribe, cancel, end, quit, remove, opt out, opt-out, block, do not text, dnd, no more, take me off, don’t text me, don't text me, stop texting, leave, delete me, stop all, stop messages, opt me out, don't contact me

✅ Tip: HighLevel matching is case-insensitive, so you don’t need to include all caps, lowercase, and mixed-case versions.

#Enable DND

Add the Enable/Disable DND action.
Set it to Enable DND.

#Activate the Workflow

Turn on the workflow.
Test by replying with “STOP” (or any keyword above) to confirm it correctly updates the contact’s status.

👉 See the screenshots below for a visual walkthrough.

A screenie 2025 06 03 at 23.37.222x

A screenie 2025 06 03 at 23.36.502x

Create a DND workflow | Blooio Help Center